Service Policy

Welcome to SHENGYUE LC! We are committed to providing you with a seamless shopping experience on our website, www.wholesale-shops.com. Please review our service policy below to understand our practices and procedures.

1. Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
• Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary during peak seasons or holidays.
• Order Changes: If you need to modify or cancel your order, please contact us immediately. We cannot guarantee changes once the order has been processed.

2. Shipping Policy

• Shipping Methods: We partner with reliable carriers to ensure timely delivery. Shipping options and costs will be displayed at checkout.
• Delivery Time: Delivery times vary depending on your location and shipping method selected. Estimated delivery times will be provided during checkout.
• Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
• International Shipping: We ship worldwide. Please note that customs duties, taxes, or fees may apply and are the responsibility of the customer.

3. Returns & Refunds

• Eligibility: We accept returns within 30 days of delivery for unused and undamaged items in their original packaging.
• Return Process: To initiate a return, please contact our customer service team at [insert email] for instructions.
• Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
• Non-Refundable Items: Certain items, such as perishable goods or personalized products, are not eligible for returns or refunds.

4. Customer Support

• Contact Us: For any questions or concerns, please reach out to our customer service team at [yonggang296@gmail.com] or [+1 5106172012].
• Response Time: We strive to respond to all inquiries within 24-48 hours during business hours (Monday-Friday, 9:00 AM - 5:00 PM .

5. Privacy & Security

• Data Protection: We are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your data.
• Secure Payments: We use industry-standard encryption to ensure your payment information is secure.

6. Terms of Use

By using our website, you agree to comply with our Terms of Use. Please review these terms to understand your rights and responsibilities.

7. Policy Updates

Wanjia LLC reserves the right to update or modify this service policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Wanjia LLC. We appreciate your trust and look forward to serving you!

Wanjia LLC
Website: shengyue112.top
Email:yonggang296@gmail.com
Phone: +1 5106172012
Address: Blk 25 Jalan Berseh, Singapore, 200025 #06-150

CODE:670216